Privacy Policy

Momo Villa
Pet Hotel & Boarding Services
Hong Kong

Effective Date: October 17, 2025
Last Updated: October 17, 2025

Momo Villa ("we," "us," or "our") operates as a pet hotel and boarding service located in Hong Kong. We are committed to protecting the privacy and security of your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the "PDPO") and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you interact with us, including through our website (if applicable), bookings, services, or communications.

By using our services or providing personal data to us, you consent to the practices described in this Policy. If you do not agree, please do not provide us with your personal data.

1. Information We Collect

We collect personal data that you voluntarily provide to us, as well as data generated through your interactions with us. The types of personal data we may collect include:

• Contact Information: Name, email address, phone number, and postal address.
• Booking and Service Details: Dates of stay, pet details (e.g., name, breed, age, medical history, vaccination records), emergency contact information, and payment details (e.g., credit card information for processing).
• Communication Data: Records of your inquiries, feedback, or communications with us via email, phone, or our website contact forms.
• Technical Data (if using our website): IP address, browser type, device information, and usage data (e.g., pages visited).

We do not collect sensitive personal data (e.g., racial or ethnic origin, political opinions, or health data beyond what's necessary for pet care) unless it is directly relevant to providing our services (e.g., pet medical history).

2. How We Collect Information

We collect personal data in the following ways:

• Directly from You: When you book services, register for updates, submit inquiries, or provide feedback.
• Automatically: Through cookies or similar technologies on our website (see Section 9 for details).
• From Third Parties: Such as payment processors or service providers (e.g., veterinarians for pet health updates), with your consent where required.

3. How We Use Your Information

We use personal data for legitimate business purposes, including:

• Processing and managing bookings, payments, and pet care services.
• Communicating with you about your reservations, updates, or service reminders (e.g., vaccination expiry notifications).
• Improving our services, analyzing usage trends, and personalizing your experience.
• Complying with legal obligations, such as health and safety regulations for pets.
• Sending promotional materials (e.g., newsletters) if you have opted in.

We will only use your data for purposes compatible with those for which it was collected, or as otherwise permitted under the PDPO.

4. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

• Service Providers: Third parties who assist us in operating our business (e.g., payment gateways, IT support, or veterinary partners), bound by confidentiality agreements.
• Legal Authorities: If required by law, court order, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

All sharing is limited to what is necessary and complies with the PDPO's data protection principles.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, or misuse. This includes encryption for sensitive data (e.g., payment information), secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., financial records for 7 years under Hong Kong tax laws). Once no longer needed, we securely delete or anonymize it. For example:

• Booking data: Retained until you opt out.
• Marketing data: Retained until you opt out.

7. Your Rights Under the PDPO

You have the right to:

• Access: Request a copy of your personal data we hold.
• Correction: Ask us to correct inaccurate or incomplete data.
• Withdrawal of Consent: Opt out of marketing communications at any time.
• Erasure: Request deletion of your data (subject to legal retention requirements).
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong if you believe we have mishandled your data.

To exercise these rights, contact us using the details in Section 11. We will respond within 40 days, as required by the PDPO.

8. International Data Transfers

Momo Villa operates primarily in Hong Kong, and your data is stored and processed here. If we transfer data outside Hong Kong (e.g., to cloud providers), we ensure equivalent protection through contracts or other safeguards compliant with the PDPO.

9. Cookies and Tracking Technologies

If you visit our website, we may use cookies (small text files stored on your device) to enhance functionality, analyze traffic, and remember preferences. Cookies include:

• Essential Cookies: Necessary for site operation (e.g., session management).
• Analytics Cookies: To understand usage patterns (e.g., via Google Analytics, if implemented).

You can manage cookies through your browser settings. Disabling them may limit site features. We do not use cookies for targeted advertising without your consent.

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.

11. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or our website. Continued use of our services after updates constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Data Protection Officer: Joshua Chan

For complaints, you may also contact the PCPD at:
Office of the Privacy Commissioner for Personal Data
12/F, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong
Website: www.pcpd.org.hk

Thank you for trusting Momo Villa with your pet's care and your personal information. We value your privacy and are dedicated to maintaining your trust.