Terms and Conditions

Effective Date: October 17, 2025
Last Updated: October 17, 2025

Welcome to the Momo Villa website (the "Website"). These Terms and Conditions ("Terms") govern your access to and use of the Website, including any content, functionality, and services offered on or through the Website. The Website is owned and operated by Momo Villa, a pet hotel and boarding service located in Hong Kong ("we," "us," or "our").

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website. These Terms apply to all visitors, users, and others who access or use the Website ("you" or "your").

The Website is provided for informational purposes only, allowing you to learn about Momo Villa, our pet boarding rooms, facilities, and services. It does not constitute an offer to provide services or enter into a contract. Any bookings or service agreements must be made directly through our booking system, phone, email, or in person, and are subject to separate terms.

1. Use of the Website

You may use the Website to:

• View information about Momo Villa.
• Explore details on our pet boarding rooms, such as room types, amenities, and capacities.
• Learn about our facilities and services, including grooming, play areas, partnerships, and daily care routines.

Your use must comply with these Terms and all applicable laws. You agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable laws.
• Copy, reproduce, distribute, or transmit any content from the Website without our prior written consent.
• Interfere with the Website's operation, such as through viruses, spam, or unauthorized access attempts.
• Impersonate any person or entity, or misrepresent your affiliation with us.

We reserve the right to terminate or restrict your access to the Website at our sole discretion, without notice, for any reason, including if you violate these Terms.

2. Intellectual Property

All content on the Website, including text, graphics, logos, images, videos, and software ("Content"), is owned by us or our licensors and protected by Hong Kong and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and view the Content for personal, non-commercial informational purposes only. You may not modify, adapt, or create derivative works from the Content. Any unauthorized use may violate copyright, trademark, and other laws.

Trademarks, service marks, and logos displayed on the Website are our property or that of our partners and may not be used without permission.

3. User-Generated Content

If the Website allows submissions (e.g., feedback forms or reviews), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and distribute such content. You represent that your submissions do not infringe third-party rights and are not defamatory or unlawful. We may remove any submission at our discretion.

4. Third-Party Links and Services

The Website may contain links to third-party websites or services (e.g., social media or payment processors). These links are provided for convenience only, and we are not responsible for their content, accuracy, or practices. Accessing third-party sites is at your own risk, and you should review their terms and privacy policies.

5. Disclaimers

The Website and Content are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses.

Information on the Website about our rooms, facilities, and services is for general guidance only and may change without notice. It does not guarantee availability or suitability for your pet. Always contact us directly for the most current details or to make arrangements.

We are not liable for any errors, omissions, or inaccuracies in the Content.

6. Limitation of Liability

To the fullest extent permitted by law, we, our affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website, even if advised of the possibility of such damages.

Our total liability for any direct damages shall not exceed HKD 1,000. This limitation applies regardless of the legal theory (contract, tort, or otherwise).

7. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your use of the Website, or your infringement of third-party rights.

8. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles. Any disputes arising from or related to these Terms or the Website shall be resolved exclusively in the courts of Hong Kong.

You agree to submit to the personal jurisdiction of such courts and waive any objections to venue.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated Terms on the Website with a revised "Last Updated" date. Your continued use of the Website after such changes constitutes acceptance of the revised Terms.

10. Miscellaneous

These Terms constitute the entire agreement between you and us regarding the Website. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any right does not waive that right.

The Website is intended for users in Hong Kong. If you access it from outside Hong Kong, you are responsible for compliance with local laws.

11. Contact Us

If you have questions about these Terms, please contact:

Thank you for visiting the Momo Villa Website. We look forward to welcoming you and your pet!